Please read through our office policies and paperwork to help guide you through the appointment process:
Your scheduled appointment is a specific time that is reserved for you to spend time with your physician/provider. We request that you call the office 24 hours in advance to cancel appointments. It is very important for you to be on time or cancel 24 hours prior to this reserved time if you are unable to make your appointment. Prior notification allows our staff to fill these reserved time slots with patients that are waiting for appointments. We understand that situations arise that require you to cancel an appointment; however, we are implementing a 24-hour notice of cancellation or you may be charged a $25.00 no show/cancellation. Failure to do so could result in a $25 fee, which is not covered by insurance; you are responsible for this fee.
Please arrive 20-30 minutes early for your first appointment to allow time for you complete necessary forms and for our office to obtain and confirm information necessary for us to care for your child.
Please arrive at least 10 to 15 minutes early for an appointment to allow time for the check-in process.
If you arrive for your appointment more than 20 minutes after your scheduled appointment time. We may ask you to either:
- Reschedule your appointment, or
- Wait until those patients who arrived on time have been seen
Please understand that it is our goal to provide quality care in a timely manner to our patients. In order to achieve this goal, we need our patients/families to communicate with our practice so that we utilize our physician/provider’s time in the best way possible to meet our patients’ needs.
For prescription refills, please call your pharmacy first. If necessary, have them call or fax us a request for a refill. Please allow 48 hours for refill requests to be completed.
Thank you for your consideration.
We accept most major insurance providers, if you have any questions regarding your insurance coverage please call (321) 841-3338.
If you have a question concerning your bill, please contact our billing office at (321) 841-3900.